Hygiene & Safety Measures
After a difficult year, we understand that many people may still feel uncertain about travelling and booking holidays abroad.
For your peace of mind, all summer 2021 stays benefit from free cancellation until 7 days prior to arrival if booked before 31st May 2021, on accommodation managed by Madame Vacances.
We are looking forward to being able to open our properties and welcome our guests again in the near future. We guarantee the same level of service that we have always given, whilst also ensuring we follow strict hygiene regulations*.
We advise all our clients to check the travel guidance given by both the French and their own country’s governments. Our customer service department is here to answer any questions you may have from Monday to Saturday, 9am to 6pm.
READY FOR YOUR HOLIDAY
* Our teams have been trained on the new protocols to follow and have reinforced the cleaning process with the recommended products. Particular attention is paid to frequent points of contact (door handles, remote controls, switches…). Accommodation and common areas are aired regularly. At reception physical distancing and a limited number of entries at one time has been put in place and antibacterial hand gel is available.
Most of the swimming pools were able to open as France came out of lockdown in June, with certain restrictions and hygiene measures in place in accordance with government recommendations. We will be continuing to follow government advice and for everyone's safety, we ask that customers follow these directives.
The other leisure facilities will be opened in accordance with government authorisation.
Thank you for your understanding.
You can contact us by phone or via our chat