Hygiene & Safety Measures
After these difficult few months, we understand that many people may still feel uncertain about travelling and booking holidays abroad.
For your peace of mind, all winter stays booked from 7th September until 31st October 2020 can benefit from free cancellation until 24 hours before departure, whereas all summer 2021 stays have a free cancellation until 7 days prior to arrival, on accommodation managed by Madame Vacances.
We are delighted to have now re-opened our holiday destinations and are really looking forward to welcoming guests again. We guarantee the same level of service that we have always given, whilst also ensuring we follow strict hygiene regulations.
We advise all our clients to check the travel guidance given by both the French and their own country’s governments. Our customer service department is here to answer any questions you may have from Monday to Friday, 9am to 6pm.
READY FOR YOUR HOLIDAY
* Our teams have been trained on the new protocols to follow and have reinforced the cleaning process with the recommended products. Particular attention is paid to frequent points of contact (door handles, remote controls, switches…). Accommodation and common areas are aired regularly. At reception physical distancing and a limited number of entries at one time has been put in place and antibacterial hand gel is available.
Most of the swimming pools are now open, in a dynamic pool mode and with certain restrictions and hygiene measures in place in accordance with government recommendations. Some pools have not been able to open neither have saunas, steam rooms etc. For everyone’s safety we ask that all customers follow these directives.
The other leisure facilities will be opened in accordance with government authorisation.
Thank you for your understanding.
You can contact us by phone or via our chat